FAQ¶

Why does RaiDrive's memory usage keep growing?¶

A file-indexing program (such as Everything) scanning the mounted drive can drive memory use up over time, since it has to enumerate the whole storage. Exclude your RaiDrive drives from the indexer.

Does mounting copy my files to this PC?¶

No. Files stream on demand — opening a file downloads it through the cache, and nothing is mirrored wholesale to disk.

Where do files go when I delete them on the drive?¶

On storages with a trash concept (Google Drive, OneDrive, Box, MEGA, …) deletes go to the storage's own trash and can be restored there. See the Behavior & limits section of your storage guide.

Storage services expire or revoke app access over time (password changes, security events, consent policies). Re-authenticate when asked; if it repeats, delete the drive and add it again.

Can I use the same subscription on another PC?¶

Yes — sign out on one PC and sign in on the other, and move your drive list with Export/Import. See Account & License. Licenses are counted by concurrent sign-ins (floating): install anywhere, sign in on as many PCs as you have licenses.

Can I limit the cache size?¶

No — the cache has no size limit. Control it with the read/write lifetimes instead (Settings → Cache), and note that uploading needs free local space up to the size of the file being transferred. The Quick Copy/Move/Delete option processes copies on the storage side without local caching.

Does RaiDrive sync my files?¶

No. RaiDrive mounts storage as a drive — files live on the storage and stream on demand, rather than being synchronized to a local folder.

Can several PCs use the same storage account?¶

Yes. But if two people edit the same file at once it can be overwritten — use File Lock for shared editing.

I subscribed — why are paid features still off?¶

Features activate after you sign in to the RaiDrive app with the subscribed account (toolbar → Sign In). See Account & License.

Why doesn't my SFTP/NAS drive show its real capacity?¶

Some servers (notably Linux/SFTP) can't report a meaningful free-space number, so none is shown. You can set the drive's reported size yourself with the Capacity option.

My antivirus flags the installer — is it safe?¶

Some engines occasionally report a false positive on the file-system driver package (see this VirusTotal report discussion). Download only from www.raidrive.com and allow it; if unsure, ask on the forum.

Does RaiDrive run on macOS or Linux?¶

This manual covers RaiDrive Mount for Windows (Windows 10 or later). A separate Linux build exists. macOS support is in development — RaiDrive staff stated in November 2025 that it's researching the required Apple technology; there's no release date yet.

Why does a file or folder name show %XX codes instead of the original character?¶

Windows forbids filename characters that some cloud services allow — for example :, *, ?, a trailing space or period, or reserved device names like CON or COM1. When an existing item's name on the storage uses one of these, RaiDrive shows it on the mounted drive with the character percent-encoded (: becomes %3A) instead of hiding the item or failing. This applies to Google Drive and Box, since both allow more characters in names than Windows does.